Honestly somebody high up at the COL needs to say enough is enough now, Crescent House and the estate in whole is an absolute mess and everything just takes so long to get done.
We have had no lights for over a week now. The Estate Office were too busy taking away some Christmas decorations for so called 'safety reasons'. Being in darkness is a severe risk to our safety, so why has nothing been done?
It has now been 2 weeks now since we have had no lights on the landing, despite the fact the Estate Office has known about this, and it has been complained about. We have had no apology or explanation. Yet, yesterday, they took away my partner's wheelchair that was on the landing, nowhere near any exits, or blocking access. He is 85 years old, and has dementia, and can hardly walk. I was accused of 'disregarding' the Estate Protocol, although I did not. The City are the ones disregarding their own Protocol, as they claimed they 'are committed to providing safe homes for residents'. They have left us in darkness for 2 weeks, and taken away my partner's wheelchair, thus putting us in extreme risk should there be an emergency. I have repeatedly written to them explaining how ill I am, but have been ignored. Instead I was threatened with legal action. Their treatment of vulnerable, ill people is a disgrace.
After two weeks being in darkness someone finally came to look at the lights last Friday. For 2 days they were restored, but again, we are in darkness, for the last 5 days. What a disgraceful situation.