The GLERA survey 2017 was carried out in November, in order to help the Committee understand the views of the residents they represent. Results will be discussed at the January GLERA General Meeting, and shared with the City of London.
Number of responses
We received 135 responses to the survey, of which 68 (50%) were from Tenants and 61 (45%) were from Leaseholders (6 respondents preferred not to answer this question). This is roughly comparable with the estate overall, which is exactly 50/50 leaseholder/tenant.
Priorities for GLERA
Top responses were around repairs and maintenance, to the Estate in general, to buildings and individual flats (which, as might be expected, is a higher concern for tenants). The concerns are rated below in order of their importance to all respondents, with separate scores for Tenants and Leaseholders broken out, too.
Top priorities were similar to previous surveys and meeting discussions, focusing on repairs and maintenance, redecoration and window replacement. Fire safety is a newer concern, especially for tenants.
Typically residents didn’t rate cleaning as one of their top issues. Tenants rated it as slightly more important than leaseholdersexcel Opinions on the cleaning were generally average, hovering around the middle of the 1 (very poor) to 5 (very good) scale.
State of repair
Typically people felt that the state of repairs and maintenance of the estate was poor, particularly across the estate as a whole. All residents said this was a major priority for them.
Estate Office and City of London staff
Typically residents felt that estate office staff were friendly and helpful, with lower scores for efficiency and speed.
The majority of residents didn’t want the estate office to move, with roughly similar views between tenants and leaseholders.
Demographics of respondents - for information
Amount of time on estate
Age groups of respondents